PRIVACY POLICY

Privacy Policy


Effective Date: September 1, 2025


Welcome to Promi LLC apps (“we,” “us,” or “our”). We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy applies to all of our mobile applications and related services (“Apps”).


1. Information We Collect


Personal Information You Provide

  • If you choose, you may provide personal details such as your name, email address, or feedback when contacting us.


Photographs
Some of our Apps allow you to upload photos (for example, to generate a rating, analysis, portraits, hairstyle try-ons, or progress tracking).

  • Photos are collected directly from your upload and processed only to provide the results you request.

  • We do not collect or use facial recognition templates, biometric identifiers, or depth/IR data beyond the photo you provide.


Usage Information
We may automatically collect limited usage data such as device type, App interactions, and feature usage. This helps us improve performance, troubleshoot issues, and maintain security.


2. How We Use Information


We use the information we collect to:

  • Provide and improve the features of our Apps.

  • Generate and display analysis results (if you upload a photo).

  • Respond to your requests or support inquiries.

  • Monitor performance and protect the security of our services.


We do not use face photos or other sensitive data for identification, advertising, or unrelated purposes.


3. Sharing and Disclosure

  • We do not sell, rent, or share your face photos with third parties.

  • We may share limited information (not face photos) with service providers who help us operate the Apps, under strict confidentiality obligations.

  • We may disclose information if required by law or to protect our legal rights.


4. Data Retention

  • Single-Use Photos: Photos uploaded for one-time features (e.g., generating a quick rating or hairstyle suggestion) are automatically and permanently deleted within 24 hours of processing.

  • User-Saved Photos: If you choose to save photos for ongoing features (such as daily progress tracking or stored headshots), those photos are retained only as long as you maintain them in the app. They are deleted immediately when you remove them or request deletion.

  • Other Information: Retained only as long as necessary to provide the App’s services or as required by law.

  • You may request deletion of your information at any time (see Section 7).


5. Data Security

We take measures to protect your information using industry-standard encryption and secure storage practices. While no system is completely secure, we strive to protect against unauthorized access, loss, or misuse.


6. Children’s Privacy

Our Apps are not intended for children under 13. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.


7. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.

  • Request deletion of your photos or account data at any time (please fill the following account deletion form, our team will confirm within 48 hours: https://forms.gle/Br9qN9kbXGAUJzPE6)

  • Withdraw consent to our processing of your data.


You may exercise these rights by contacting us at hello@gopromi.app.


8. International Users

Your information may be stored and processed in the United States or other countries where we or our service providers operate, under protections consistent with this Policy.


9. Policy Updates

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Significant changes will be notified in the App or by email.


10. Contact Us

Promi LLC
Email: hello@gopromi.app

Notice: this Policy is designed to comply with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Apple App Store Review Guidelines (Sections 5.1.1 and 5.1.2). We are committed to handling personal data responsibly and transparently, and to providing users with clear rights to access, control, and delete their information.